Cancellation and Return Policy
Cancellation or Return Request within 3 Days of Purchase:
The customer has the right to cancel the purchase or request a full refund if the request is submitted within 3 days of the purchase date. The customer is responsible for transfer fees and bank charges.
Cancellation During Shipping:
If the cancellation request is submitted during the shipping period or after 3 days, the customer is responsible for the shipping and transfer fees. The remaining amount will be refunded after deducting these fees.
How to Submit a Return Request:
The customer must contact customer service through the official channels listed on the website, providing the order number and all necessary details to facilitate the return process.
Return Request Processing Time:
Return requests will be processed within a maximum of 40 business days from the date of submission.
Refund Transfer to Customer:
After the return request is approved and the funds are credited to the company's account, the refund amount will be transferred to the customer after deducting all applicable transfer fees and bank charges. The customer is responsible for all these costs.
